Introduction
SinglepointAI Inc. (“SinglepointAI,” “we,” “us,” or “our”) provides a data infrastructure layer for retirement plan administration—helping TPAs, recordkeepers, document providers, and platforms capture, validate, and move plan data across systems they already use.
We understand that you care about your personal privacy, and we take that seriously. This Privacy Notice describes our policies and practices regarding collection and use of personal data and sets forth your privacy rights. Information privacy is an ongoing responsibility, and we may update this Notice as our practices evolve. When we do, we will revise the “Last updated” date at the bottom of this page.
This page is publicly accessible without login. Product processing of customer plan data is also governed by the applicable customer agreement and any data processing addendum.
Privacy contact
SinglepointAI is headquartered in the United States. For questions about this Privacy Notice, to exercise privacy rights, or to raise concerns about our personal data practices, contact:
SinglepointAI Inc.
Attn: Privacy
Email: privacy@singlepointai.com
Or use our contact form
How we collect and use personal information
SinglepointAI collects personal information about website visitors, prospects, and customers. With limited exceptions, website and sales inquiry information is generally limited to:
- Name
- Job title
- Employer or organization name and type
- Work email address
- Work phone number (if provided)
- Message content you choose to submit
We use this information to respond to inquiries, provide products and services, support customer relationships, and improve our offerings. We do not sell personal information. We share it only with third parties who help us deliver our services, as described below.
From time to time, we may receive personal information about individuals from third parties (for example, additional details about your employer or industry) or from professional networking sites such as LinkedIn when you interact with our company presence there.
Use of the SinglepointAI website
Like most websites, our site may collect certain information automatically and store it in log files. This may include IP address, general location derived from IP, browser type, operating system, referring pages, and pages viewed. We use this information to operate and improve the site, diagnose technical issues, analyze trends, and understand how visitors use our content.
We have a legitimate interest in understanding how customers and prospective customers use the website so we can provide relevant information, staff appropriately, and improve the experience.
Use of SinglepointAI services
When you or your organization use SinglepointAI products, we process personal data as needed to provide the service under the customer agreement. That may include account administration data (such as user names and work emails) and plan-related data your organization submits for processing. Customer plan data is processed to deliver contracted workflows—such as document ingestion, validation, field mapping, delivery, and related automation—and is subject to tenant isolation and contractual restrictions.
Please do not submit Social Security numbers, account numbers, plan participant records, or other sensitive personal information through the public website contact form.
Transferring personal data to the U.S.
SinglepointAI is headquartered in the United States. Information we collect about you will be processed in the United States. By using our website or services, you acknowledge that your personal information may be processed in the United States.
Where required under GDPR and similar laws, we use appropriate safeguards for international transfers, which may include standard contractual clauses and data processing agreements with vendors. We endeavor to apply suitable safeguards consistent with your relationship with SinglepointAI and the practices described in this Notice.
For questions about transfers, contact privacy@singlepointai.com.
Data subject rights
Depending on your location, privacy laws such as the GDPR and certain U.S. state laws (including the CCPA/CPRA where applicable) may provide rights such as:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right of data portability
- Right to object
- Rights related to automated decision-making, including profiling
To confirm whether we process your personal data, request access, correction, deletion, or to opt out of marketing communications, contact privacy@singlepointai.com. We will respond within a reasonable time and as required by applicable law. If access cannot be provided immediately, we will provide an expected timeframe. If a request is denied, we will explain why where we are permitted to do so.
You may also have the right to lodge a complaint with a data protection authority in your jurisdiction.
Security of your information
We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. Additional detail on platform security practices is available on our Security page.
Data storage and retention
Personal data is stored on systems we operate and on cloud services we engage, located in the United States. We retain service and customer relationship data for the duration of the business relationship and for a period afterward as needed for operations, legal compliance, dispute resolution, and archival purposes. We retain prospect and website inquiry data until it no longer has business value or as otherwise required by law, then delete or de-identify it.
Personal data we control may be deleted upon verified request from data subjects or their authorized agents, subject to legal exceptions. For more information, contact privacy@singlepointai.com.
Children’s data
Our website and services are directed to business users. We do not knowingly solicit or collect personal information from children.
Questions, concerns, or complaints
SinglepointAI Inc.
Attn: Privacy
Email: privacy@singlepointai.com
Web: singlepointai.com/contact.html
Related documents: Terms of Service · Security
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